Frequently Asked Questions
Q What is private health insurance?
Private health insurance is insurance that helps cover all or part of the medical and hospital costs incurred in hospital as a private patient. It may also provide a range of other benefits.
Q What is a cash plan?
A cash plan provides monetary amounts for a range of medical events but does not include cover for medical and hospital costs incurred in hospital as a private patient.
Q Are cash plans comparable to private health insurance plans?
No. Private health insurance covers all or part of the medical and hospital costs incurred as a private patient while cash plans provides monetary amounts for a range of other medical events.
Q Who can provide me with a cash plan?
Aviva Health, The Hospital Saturday Fund (HSF) and Vhi Healthcare
Q Are critical illness policies or income protection policies private health insurance?
No. These types of insurance are not licensed by the Health Insurance Authority. The sums of money provided by these plans are not based on the cost of the medical expenses incurred. These types of insurance are regulated by the Financial Regulator.
Q Who can provide me with private health insurance?
There are three types of private health insurer in Ireland:
Open Membership Insurers must provide insurance to everybody who requests it from them. Currently there are three such insurers operating in Ireland, namely Quinn Healthcare, Vhi Healthcare and Hibernian AVIVA Health. These insurers may also provide cash benefit plans.
Restricted Membership Insurers provide insurance to people who are members of a particular group, normally a vocational group or employees of a particular organisation and their dependants. For example, such schemes are operated for members of the Garda Síochána and their dependants and for employees of the ESB and their dependants.
Insurers, such as HSF, that only provide cash benefit plans in certain circumstances.
Q Can anyone get private health insurance?
Yes. All applicants for private health insurance cover must be accepted by a private health insurer, regardless of their health status or age.
Q What is the difference between a public patient and a private patient?
Beds in public hospitals are designated as either public beds or private beds. If you are receiving treatment as a public patient you are entitled to free maintenance apart from a charge of €75 per day, up to a maximum of €750 in a year from 1st January 2010 (this is referred to as the public hospital in-patient charge). You are entitled to free consultant treatment. You do not have the right to choose your consultant. If you hold a medical card you do not have to pay any public hospital charges. Private and semi-private hospital care in Ireland is provided for in private hospitals and also in public hospitals. If you opt for private care in a public hospital, you or your insurer must pay for your maintenance, in addition to the public hospital in-patient charges. From 1st January 2010 maintenance rates for treatment as a private or semi-private patient in a public hospital are up to €758 per day for a semi-private room to €910 per day for a private room. Private hospitals are free to set their own charges. You or your insurer will also have to pay medical consultant's fees.
Q Can anyone get a cash plan?
Yes. All applicants for cash plan cover must be accepted by the insurer, regardless of their health status or age.
Q Will my age affect my insurance premium?
No. The health insurance system applying in Ireland is called community rating. In a community rated system everyone pays the same premium for a given health insurance plan. There are a number of exceptions namely:
• Children, where the premium must be no more than 50% of the adult policy holder's rate.
• Full time dependent students under the age of 23, where the premiums may be reduced. The reduced premium must not be more than 50% of the adult policy holder's premium.
• Members of group schemes, where the premium may be reduced by up to 10%.
• Cash plans may have a premium applying to a family unit.
Q My health insurer has increased my premiums. Has anyone approved this increase?
There is no price control in the health insurance industry. An insurer does not require approval for price increases from a regulator. If you are unhappy with the premium you are paying, you may switch plans or insurers at any time.
Q Can I buy a company plan even though I am not an employee?
Yes. Company plans are available to all regardless of whether you are an employee or not.
Q Can my insurer refuse to sell me a particular plan?
No. An insurer must sell you the policy you request.
Q Can an insurer refuse to sell me insurance because I have a medical condition?
No. Health insurance is available to all, regardless of age, sex or health status. However a waiting period may apply in respect of cover for treatment for the medical condition.
Q Do I have to serve a waiting period when I take out in-patient health insurance or a cash plan for the first time?
If you are taking out an in-patient health insurance plan or a cash plan for the first time or have allowed your cover to lapse for more than 13 weeks, an insurer may apply a waiting period to claims.
Currently HSF apply waiting periods of 3 months for new conditions from the point of first registration. Maternity related claims cannot be made during the first 10 months of a HSF policy.
Currently Aviva Health and Vhi healthcare cover accident and injury claims immediately. However they apply waiting period to all other claims as follows:
• 26 weeks in respect of a person who is under the age of 55 years.
• 52 weeks in respect of a person who is of or over the age of 55 years and under the age of 65 years.
• 104 weeks in respect of a person who is 65 years and over. They impose a waiting period of 52 weeks in respect of maternity benefits
Q I have a medical condition. Do I have to serve additional waiting periods before I am covered for this?
If you are taking out health insurance for the first time and have a pre-existing condition e.g. diabetes, the health insurer can impose a waiting period in respect of cover for treatment for this condition. The maximum waiting periods that the health insurer may impose in this case are as follows:
• 5 years, for a person who is under the age of 55 years.
• 7 years, for a person who is of or over the age of 55 years and under the age of 60 years.
• 10 years for a person who is 60 years or over.
These waiting periods may apply from the date of policy commencement. It should be noted that whether or not a condition existed at the time that an insured person began serving a waiting period is decided on the basis of medical advice. Whether or not the insured person was aware that they had the condition at the time that they started serving the waiting period may be considered not to be relevant by the insurer. If this matter is important to you, you should consider clarifying it with your insurer.
Q Can my health insurer refuse to renew my contract if I get sick?
No. A system of lifetime cover operates in Ireland. This is a system that protects you by guaranteeing all consumers the right to renew their policies, irrespective of factors such as age, risk status or claims history. Once you have health insurance, an insurer cannot stop cover or refuse to renew your insurance, except in very limited circumstances.
Q Can I change my health insurance plan, cash plan or insurer?
You have the right to change your health insurance plan, cash plan or insurer. The insurer may not impose additional waiting periods unless you are upgrading your cover. Even when you are upgrading your cover, an insurer may only impose an extra waiting period in respect of the additional cover in the new policy. Currently, these waiting periods are only applied to those conditions which existed prior to the upgrade in cover with the exception of maternity benefits. The maximum waiting periods that can be applied in relation to new benefits are as follows:
- 2 years for a person under 65 when first named under the higher contract.
- 5 years for a person of 65 and over when first named under the higher contract
However, if you allow your health insurance to lapse for 13 weeks or more, you may have to start all your waiting periods over again.
Q If I upgrade my cover do I have to serve a waiting period?
If you upgrade your cover you may have to serve an additional waiting period in respect of the extra benefits you receive as a result of the upgrade in cover. These waiting periods currently only apply to those conditions which existed prior to the upgrade in cover. The maximum waiting periods that the health insurer can impose in relation to the new benefits are listed in the question above.
Q What happens if I switch from my current insurer and wish to return to them at a later date?
If you switch insurer and later decide you want to switch back, you may do so. The insurer may only impose waiting periods for any extra benefits available on your new plan.
Q Will my baby have to complete a waiting period?
Infants born to policy holders will not serve a waiting period if they are added to a policy within 13 weeks of their date of birth.
Q Can I claim tax relief on my health insurance or cash plan premium?
Private health insurance and cash plan premiums are subject to income tax relief at source at the standard rate (currently, as at January 2010, 20%). The premium charged by the insurer will automatically take account of this relief.
Q What is the community rating health insurance levy?
The Irish state supports the community rated system by providing age related tax credits to people over the age of 50 to help meet the higher cost of health insurance cover for older people. As a result, older people pay the same amount net of these tax credits for their health insurance as younger adults pay. These tax credits are funded by a levy paid by health insurers. In 2009 this levy is equal to €160 for each adult covered by the insurer and €53 for each child. The tax credits and levy are administered by the health insurance companies.
Q Can I claim tax relief on the portion of my bill which isn't covered by the health insurer?
You can claim tax relief on the cost of certain qualifying medical expenses incurred by you, your spouse or your dependants at the standard tax rate of 20% from 1st January 2010. Those not subject to taxation will not be able to claim this relief. You should note, however, that you cannot claim relief in respect of sums already received or due to be received from any public or local authority (e.g. a health board), a private health insurance policy or any other source (e.g. compensation). For example, your health insurance policy gives you €20 for each doctor's visit. However the visit actually costs €50. You can then claim tax relief on the €30 which wasn't covered by your health insurer. You must keep copies of all your receipts for 6 years to avail of this tax relief. Further details of these reliefs, including details of medical expenses that qualify for tax relief, are available from the Office of the Revenue Commissioners (Lo-call 1890 60 50 90 and www.revenue.ie).
Q I am moving to Ireland. Can I get private health insurance?
You can take out insurance if you become a resident of Ireland. You may, however, have to serve a waiting period. If you are an EU national and you become ill or have an accident during a visit to any EU country you can get free or reduced cost healthcare on production of a European Health Insurance Card. You can obtain this card from your country of usual residence.
Q I am a member of a Restricted Membership Insurer (RMI) e.g. the Garda Medical Aid. Can I switch without penalty?
If you are over 23 and are switching from an RMI, other than the ESB Medical Provident Fund, to an Open Membership Insurer (OMI) then you are treated as a new entrant to the system and full waiting periods can be applied, even if you have already served your waiting period with your current RMI.
Q How do I make a complaint about my private health insurer?
If you have a problem with your private health insurance, you should first discuss it directly with your insurer. If you are unable to resolve your complaint, you may contact the Financial Services Ombudsman. The decision of the Financial Services Ombudsman is binding on all parties unless the decision is appealed to the High Court. Alternatively you may contact the Health Insurance Authority. You also have a right of access to the courts in respect of disputes with insurers.


