Our vision

A well-functioning and transparent health insurance market, where consumers understand their rights and feel empowered in their decisions.

Our purpose is to regulate for a well-functioning market and provide consumers with information and tools to make informed choices. 

In our 2025-2028 strategic plan, we declared five principal values that drive our work.

Professionalism

We uphold the highest ethical standards and we behave with integrity, care, and respect in all our interactions and work.

Agile

We work in a flexible, proportionate, and efficient manner with each other and with our stakeholders to deliver the best results for consumers.

Consumer-focused

Our work is consumer-centric, putting consumers first in everything we do.

Excellence

We are focused on delivering the best results by leveraging our expertise, taking an evidence-based and consistent approach to our work.

Independence

We carry out our statutory functions in an impartial, fair and transparent manner in the public interest.

 

Principal functions

We are independent in the exercise of our functions and our principal functions as provided for in the Health Insurance Acts are:

  • To supervise the health insurance market and where appropriate enforce compliance with the Acts.
  • To advise the Minister on matters relating to health insurance.
  • To manage the health insurance stamp duty, risk equalisation credits, and the RES.
  • To increase public awareness of their rights as consumers of health insurance and the services available to them.
  • To maintain “The Register of Health Benefits Undertakings” and “The Register of Health Insurance Contracts”.

Our multi-faceted role, delivered within a complex and ever-changing sector, requires us to be an expert, agile, and evidence-driven organisation.