Complaints

How do I make a complaint about my private health insurer?

If you wish to make a complaint in relation to your private health insurance, you should first discuss it directly with your insurer. If you are unable to resolve your complaint, you may contact the Financial Services and Pensions Ombudsman. The decision of the Financial Services and Pensions Ombudsman is binding on all parties unless the decision is appealed to the High Court. Alternatively, you may contact the Health Insurance Authority for information.

You also have a right of access to the courts in respect of disputes with insurers.

The Financial Services and Pensions Ombudsman may be contacted at:

The Financial Services and Pensions Ombudsman. 
Lincoln House,
Lincoln House,
Dublin 2.

www.fspo.ie
Tel: 01 6620899
e-mail: info@fspo.ie